2025 Whitepaper Survey

Survey: Tech, Data Privacy, and Climate are Just Some of the Complex Issues Carriers Face

Carriers are embracing opportunities to tackle challenges like data privacy, climate risks, and evolving regulations. Read on to discover how you can leverage AI and data analytics to improve service delivery, mitigate risks, and position your organization for future success in a dynamic landscape.

Navigate Changing Customer Expectations by Accelerating the Claims Lifecycle

Navigating the dynamic carrier landscape demands a thorough understanding of evolving customer expectations, a commitment to service excellence, and a grasp of the latest technology trends. Explore five essential strategies for meeting these demands and expediting the claims process to improve the customer experience.

The Carrier Perspective Whitepaper Highlights the Challenges with Successfully Managing Legacy Claims

Legacy claims are taking an increasing toll on the financial health and operational efficiency of carriers. Read on for key insights into the impact legacy claims are having on the sector and discover the steps many carriers are taking to turn the tide on legacy claims resolution.

Why ESG Integration Supports a Competitive Advantage for Mutual Carriers

Environmental, Social, and Governance (ESG) considerations have evolved beyond regulatory compliance to become essential strategic pillars for businesses. Find out how a greater investment in ESG can help mutual carriers attract customers, enhance brand reputation, and ultimately drive a competitive advantage.

Key Insights

Retention Strategies

Competitive salaries are crucial, with 84% of carriers globally and 87% in North America using this as a retention strategy. Upskilling employees is also a key strategy, recognized by 71% of global carriers.

Social
Inflation

64% of global carriers have raised premiums to navigate pricing challenges arising from social inflation. In North America, this is even more pronounced, with a significant 69% of carriers implementing this strategy.

AI
Integration

67% of global carriers revealed a prominent utilization of generative AI chatbots in customer service, underscoring the industry’s increasing reliance on AI solutions.

Regulatory Adaptation

70% of carriers in North America identified data privacy and security compliance as their primary concern when it comes to regulatory challenges in 2024.