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Choose GB as your NSW workers' compensation claims partner

Your Claims Service Provider Transition, Simplified.

Gallagher Bassett is ready to support your business with proven claims management expertise and a seamless onboarding process. Here’s why choosing GB as your CSP can benefit your organisation:

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Smooth, supported transitions from yourcurrent provider
Decades of experience managing complex claims portfolios
Dedicated relationship managers who know your business
Performance-driven outcomes that align with your goals

Claims Management Services

Managing claims is what we do and we do it with singular focus and passion

Why Choose Gallagher Bassett?

Expert Guidance, Personalised Solution

Our NSW-based experts tailor strategies to your business, reducing risk and boosting return-to-work outcomes. With teams in Sydney CBD and Parramatta, we're on hand when and where you need us.

A Seamless Transition to GB

Switching CSPs doesn't have to be hard — we make onboarding easy with tools, checklists, and hands-on support. You'll experience minimal disruption and maximum confidence from day one.

Proactive Claims Management & Risk Mitigation

We act early to cut claim costs and support your people when it matters most. Our risk prevention strategies help you avoid incidents before they happen.

A Partner Committed to NSW Businesses

We know NSW — its laws, industries, and what it takes to keep people safe. Our tech-led, people-first approach helps your business thrive long-term.

Key Features of Our Approach

Eligibility services provided by a highly skilled team for consistency in engagement, risk assessment and application of legislative levers for liability decision making.

Skilled staff are able to primarily focus on case and RTW management with technical and administrative resources and teams supporting them.

Mental injury management as a growing risk in the workplace with a Mental Health Hub containing highly skilled specialists to support claim reviews, management and employers with workplace initiatives.

Our Innovative Approach

Real-time SMS Communication

A fully integrated, two-way SMS communication capability that enables real-time engagement with injured workers and employers across the claim’s lifecycle. Delivered via the Genesys platform, this solution provides timely, action-oriented messaging at key claim moments.

Mobile Case Management

A high-touch, face-to-face case management model designed to support injured workers and employers – particularly within small and micro businesses – through early and proactive engagement.

Fraud Analytics Protection

An advanced analytics capability that uses AI and data modelling to proactively identify potential fraud, non-compliance, and claims leakage across the portfolio. High-risk claims are flagged for targeted review by a dedicated specialist team, combining data-driven insights with expert investigation.