GB Specialty’s best practice approach to claims and litigation management is to be proactive, fiscally responsible, intellectually honest and sensitive to each client’s contractual relationships. GB Specialty first learns its client’s litigation philosophy and then develops a claims handling partnership with each client that promotes that philosophy; supplements the client’s internal resources; strives to prevent surprises; and consistently provides sound recommendations and viable claim handling options.
We draw together the best talent, systems and services and unify them through a ‘one GB’ focus on consistent service, quality, innovation and expertise. For our clients and partners, this means better ways to serve their customers’ needs and drive superior outcomes.
EXPERTISE: Robust recruiting and talent development programs are essential to ensure organizations remain capable of serving future claimants. However, our industry has also come to learn that organizational expertise, harnessed through decision support tools, are essential to make informed decisions in areas like reserving, clinical intervention, litigation avoidance and fraud detection. Delivering superior outcomes requires a commitment to developing expertise – at both the individual claim professional level and through decision support tools. At Gallagher Bassett, we employ experts in general and specialty areas to manage and resolve millions of claims each year, paying out over 9 billion dollars for our clients.
INNOVATION: is the evolution of expertise. The recognition of better ways to serve our customers’ needs and drive superior outcomes. It is the application of better solutions that meet existing market needs, unarticulated needs, or new requirements. Innovation comes when you bring together the collective expertise, and different perspectives, of an entire team or organization.
QUALITY: Quality claim handling has been a hallmark of Gallagher Bassett since our inception in 1962. Our relentless pursuit of improving our quality has taken us to the next chapter in claims quality in the form of ROSCO (Real time Opportunities for Superior Claim Outcomes). Through ROSCO, we’ve redeveloped our quality assurance processes to address the shortcomings in typical quality control audits/file reviews performed across the industry. Those shortcomings include: a lack of transparency of expectations, delayed activity timing, low sample rates, scoring inconsistency, and lack of transparency to clients.
EXCEPTIONAL SERVICE: Gallagher Bassett prides itself on always striving to deliver an exceptional service experience for all clients and claimants. We are consistently ranked by risk managers as the leading third-party administrator within independent surveys, based on the exceptional talent and service-focus of our claim professionals. When coupled with award-winning analytics tools, we provide an experience allow our clients to differentiate themselves from the pack on the basis of claims service – a true competitive advantage in today’s competitive market for any risk manager looking to bring valuable and impactful insights to their business.
