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Welcome to the March edition of Carrier Insights. This month, Chris Hampshire, VP — Carrier Practice Sales, discusses both the challenges and opportunities presented in legacy claims portfolios unveiled in our third-annual whitepaper, The Carrier Perspective: 2025 Claims Insights, and how carriers can tackle legacy claims portfolios to minimize their impact on organizational profitability and efficiency. Also, read our latest case study to learn how we achieved a minimum increase in case closure rates of 11% as well as a decrease in total incurred costs of up to 9% for a global insurance entity.
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How To Minimize the Impact of Legacy Claims in 2025
Chris Hampshire
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In the findings of our annual global Claims Insights survey, which 200 carriers responded to across North America, the United Kingdom, Australia and New Zealand, it was clear that concern around the impact of legacy claims has reached new heights and emerged as one of the major challenges on carriers' minds for the year ahead. In his latest article, Chris Hampshire, VP — Carrier Practice Sales, discusses the findings unveiled in our whitepaper, The Carrier Perspective: 2025 Claims Insights, and how carriers can tackle legacy claims portfolios to minimize their impact on organizational profitability and efficiency.
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Case Study: Takeover Claims Management Expertise Improves Capital Management and Operational Efficiency
The Carrier Practice Team
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Proven expertise and industry-leading claims management strategies are essential for carriers aiming to enhance their capital management and operational efficiency. Discover how our dedicated Carrier Practice team developed a strategy for a global insurance entity with run-in cases in workers' compensation, auto liability, and construction liability, resulting in increased closure rates and reduced total incurred costs.
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2025 CLM Annual Conference
April 9—11
Dallas, Texas
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The Claims & Litigation Management Alliance (CLM) will host their annual conference in Dallas, gathering knowledge leaders to share newly discovered or enhanced claims and litigation management tools and processes. Hear from Gallagher Bassett's thought leaders, including CLM Professional of the Year Finalists Christa Johnson and Gary Leonard, 2024 Lifetime Achievement Award Winner Caryn Siebert, Kirsten Mickelson, Sam Terzich, and Brad Gronke speak on the topics of cyber, retention of claims professionals, use of structured settlements in claim resolution, and more.
Register to attend.
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CPCU In2Leadership Summit
April 29—30
Atlanta, Georgia
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Elevate your leadership skills at the CPCU In2Leadership Summit, in partnership with the University of Georgia's Terry College of Business Executive Education. This dynamic program provides actionable insights into critical areas like leading change, fostering a culture of inclusion, and navigating technological disruptions. Register to attend and connect with Chris Hampshire, former President of CPCU and VP — Carrier Practice Sales.
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RIMS RISKWORLD 2025
May 4—6
Chicago, Illinois
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RISKWORLD is the largest and most comprehensive event in risk management, featuring networking events, top-tier education and inclusive marketplace programs. This year's focus, "Engage Today. Embrace Tomorrow." will explore where the field of risk management is headed. Gather with the global community to discuss business-building opportunities, ways to elevate expertise, and how to build your organization's risk resiliency. Register to attend.
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© 2025 Gallagher Bassett
2850 E Golf Rd., Rolling Meadows, Illinois 60008 United States
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