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Welcome to the February edition of Insurer Insights. This month, we are pleased to announce our acquisition of W K Webster Group, marking GB's entrance into the marine and transit claims sector.
You can discover our latest article on 'How technology and personalisation will shape the future of claims management', news about the upcoming National Insurance Awards, and where to meet us at upcoming events.
In case you have not seen it, we also released the third edition of our annual whitepaper,The Carrier Perspective: 2025 Claims Insights- where GB experts share some of the key trends, challenges and opportunities set to define the insurance industry in 2025.
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Gallagher Bassett Expands into Marine Claims
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Gallagher Bassett is proud to announce their recent acquisition of W K Webster Group, a leading global marine and transit claims management firm renowned for its expertise and clientele.
The acquisition expands GB's robust claims and risk management solutions, adding marine claims capabilities to the growing list of specialty offerings the company provides globally.
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Key Takeaways - The Carrier Perspective: 2025 Claims Insights Whitepaper
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We recently released the third edition of our annual industry whitepaper, The Carrier Perspective: 2025 Claims Insights, a valuable resource providing a comprehensive outlook on the insurance industry. In our latest article, Gordon Vater, Managing Director — Loss Adjusting & Consultancy, and Jenni Pendery, Chief Client Officer, highlight the challenges and opportunities ahead for insurers, as revealed in The Carrier Perspective.
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'How technology and personalisation will shape the future of claims management'
with Gordon Vater, Managing Director — Loss Adjusting & Consulting
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In our latest article, we are looking into the important topic of balancing personalisation and new technology. The article covers the potential of advanced analytics and generative AI as well as the challenges they present, including data privacy and security and the importance of weighing efficiency with human connection.
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GB in The Top Insurance Claims Insurers in the UK
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We are thrilled to announce that we have been named as a 5-Star provider in the UK in the Insurance Business UK 5-Star Claims Report. Thank you to all our clients who nominated us. As part of the report Insurance Business spoke to our UK Chief Client Officer, Jenni Pendrey, and Chief Operating Officer, John Fearn, on the importance of claims excellence and maintaining a competitive edge in today's insurance landscape. Read the full article
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Gallagher Bassett expands legal capabilities with acquisition of Caytons
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We are honoured to have been shortlisted for the Claims Initiative of the Year and Initiative of the Year award categories at the upcoming National Insurance Awards for our Net Zero to Fraud Tolerance initiative with DHL Supply Chain.
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Our team of experts would love to meet you in upcoming networking events and conferences. Connect with them in advance through LinkedIn or during the day!
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© 2025 Gallagher Bassett
Sandy Hill Business Park, Sandy Way, Birmingham, Tamworth B77 4DU United Kingdom
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