GBCARE, our medical management platform of solutions and integrated service partnerships, is engineered to provide the right level of medical management support at the right time to help injured workers on their path to recovery. 

Find out how Gallagher Bassett (GB) leverages industry-leading medical management and decision support to help achieve outcomes that matter most to employees and organizations like yours. 

Delivering superior outcomes 

With a dedicated team of over 6,500 claims professionals who manage over 1 million claims annually, Gallagher Bassett has a proven track record of risk management success. Our experienced team understands how to identify, address, and resolve potential barriers throughout the claim lifecycle that may otherwise have an adverse effect on a claim’s outcome.  

Delivering high-quality service on a claim and program basis translates to demonstrably superior clinical outcomes for injured workers. That’s why we focus on integrating advanced analytics within the desktop of the resolution manager, resulting in a more effective medical management ecosystem and ensuring your employees are back to work fast while achieving favorable claims outcomes. 

GBCARE by the Numbers.  Over the course of a calendar year, GB delivered: 

Supporting medical management and decisions 

At the center of every workers' compensation claim is a person who suffered an injury and wants to recover from it to get back to work. 

GB designed GBCARE to provide our resolution managers, nurses, and partners with best-in-class resources to support every decision and step of an injured worker’s medical recovery. Our tailored, cost-effective solutions are engineered to aid early risk identification, lower overall clinical spending, and achieve optimal claim outcomes. 

GBCARE has Workers’ Compensation Utilization Management accreditation and ensures you have the best-in-class resources to help manage pivotal decisions and support injured worker recovery every step of the way, including: 

• Point of Injury Triage and Care Recommendation through PC 365 

• Waypoint Clinical Guidance 

• Pharmacy Management and Utilization Management through RX Profile, Utilization Monitoring, and Physician Engagement 

• Outcome-Based Provider Network 

• Telephonic and Field Nurse Case Management. 

Ensuring compliance and reducing claims duration 

While every step in the recovery process is important, our experience resolving millions of workers’ compensation claims over 60 years reveals that certain decisions have an outsized impact on the outcome of a claim. Mismanaged claims can result in financial penalties and prolonged business interruption that negatively impact your organization’s ability to support your employees. 

Our Treatment Quality Index (TQI) monitors and measures the quality of care performed by medical providers to facilitate the best outcomes for patients. Combining the power of evidence-based medicine with the simplification of evaluating and interpreting medical care, Gallagher Bassett’s resolution managers operate using clear guidelines to mitigate low-quality care, guarantee compliance, and reduce claims duration. 

Download Case Study: GBCARE Lowers Medical Costs by 39%