Learn more about our expertise across industries, or connect with one of our experts.


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Public Sector


Public entities face the constant pressures of demonstrating responsibility with public funds while managing to do more with less. 

Gallagher Bassett’s Public Sector team provides true partnership and tailored solutions that serve those who serve our communities. Our experienced people recognize and adapt to the specific needs and concerns of the public sector while protecting the resources needed for the common good. Our robust network of services providers and proven suite of data analytics tools helps bring our clients and their claimants safely through to the best possible outcome. 

That’s why school districts, as well as municipal, county and state governments all put their trust in our people to deliver a higher level of care and service at every level.

Building Trust | Moving Away from Self-Administration

Governmental entities that handle their own Property & Casualty claims are often guided by historical experience, decisions made by previous administrations, and inertia. However, adherences to the status quo tend to put public trust at risk. Let’s take a closer look at how moving away from self-administration builds trust.


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Transparent Decision-Making Builds Trust

Every public initiative can be reduced to a series of critical decisions. It is the sum total of these decisions that inform the success of the endeavor. This applies to public claims administration, as every decision we take together helps us arrive at a quality claims outcome. Take a look inside LUMINOS, the industry's leading RMIS, to see the innovative ways we are helping teams make the decisions that matter most.

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Protecting the Public Trust | The Value of Continuous Improvement

This edition of Industry Insights explores the role of change in the public sector, demonstrating how an effective change management framework, cohesive communication campaign, and a scientific triage process can help your administration seek a better way forward.


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Healthcare


Patients count on you to support their evolving health needs while also managing the complex risks associated with running a successful healthcare business.

The GB Healthcare team provides healthcare professional liability claims and risk management consultative solutions to lower your total cost of risk.
 

We partner with you, working as an extension of your team and collaborating to deliver tangible results while mitigating future exposure in the future. With more than 100 years of combined industry experience, our team brings a unique combination of insights drawn from all sides of the insurance, legal, and compliance spectrum. We know your challenges and we are committed to providing quality service beyond expectation to help you achieve superior outcomes.

How Intellectual Honesty Drives Successful Healthcare Claims Resolutions

Intellectual honesty enables you to establish what is real vs. what you want to be real. An intellectually honest evaluation not only provides a genuine understanding of a case, it can guide a more accurate determination of whether or not a case should be tried or resolved and, if the latter, help quantify the true value of the case.

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How Outsourcing Claims Management Can Significantly Reduce A Health System's
Total Cost of Risk

This edition of Industry Insights will objectively analyze the decisions of healthcare organizations that are taking on greater amounts of risk in order to achieve more claims control. Read more of Bill Bower's observations here.

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Our published experts in industry-leading news

At GB Specialty, our experienced healthcare professional liability team exceeds the expected. So much so that the opinions and advice of our experts are frequently sought by leading insurance industry news media. Please read on for a selection of insights from our published experts.

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Retail


From employee health and COVID-19 safety concerns to growing cybersecurity threats, retail businesses are experiencing a rising total cost of risk that pressures earnings and cuts into profits. Our team of focused claims professionals specializes in providing quality service and innovative risk management tools that safeguard your brand reputation while securing superior outcomes. Our suite of technical claim services backed by best-in-class data analytics help you identify claims that require immediate attention and expedite resolution to help control settlement costs.


We take a proactive, consultative approach to understanding your unique challenges and designing a custom program to resolve claims of every frequency and complexity without slowing down your retail business.

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Why Retailers Shouldn’t Ignore the Aging in Managing Workers’ Compensation Risk

With inflation and economic instability, it is unsurprising that a great deal of >65’s are having to postpone long-awaited retirement plans in order to bolster their savings accounts. This edition of Industry Insights delves into the risks associated with a rapidly aging retail workforce.

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Fast-Track Claims and Gift Card Settlements — What’s the Value?

Fast-track claims offer a way to streamline and accelerate claim resolution for small- and medium-sized claims and provide the benefit of improving the customer experience after an incident. 



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Improving Claims Outcomes for a Large Retail Client

In the spirit of continuous improvement, GB partnered with a large retail client to evaluate performance and identify additional ways to enhance the program, outlining program challenges, crafting specific and measurable objectives, and continuing to drive improved outcomes.


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Restaurant


Partnering with a seasoned team of claims experts is crucial to helping restaurants grow and succeed. Our dedicated restaurant claims professionals leverage decades of experience and industry-leading data analytics tools to help lower severity, reduce expense exposure, and minimize your total cost of risk to protect your reputation. From intake to investigation and defense to resolution, we work as an extension of your risk management team delivering 24-hour support and leveraging innovative, cost-saving strategies to facilitate claims resolution at every step of the process.

Regardless of the restaurant market space you serve, we provide customized solutions to meet your specific needs and deliver superior outcomes.

Enhancing Knife Safety in the Kitchen to Lower Total Cost of Risk

Given the high frequency of knife injuries in a restaurant and commercial kitchen setting, our experts recently completed a study on restaurant-industry lacerations by reviewing claims from the past five years. Read on to see what Tim Kelly (VP, Client Services) and Brett Herrin (Director of Client Services) found.

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Food for Thought: Can You Have Your Dream Kitchen?

Tim Kelly and Regina Woodberry-Stith aggregated the loss data in Gallagher Bassett’s restaurant and food service contractor books to determine if one commercial kitchen generates the same or similar loss consequences, and we examined the loss data from the last four years for these two different classes of clients.  

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Minor Burn or Major Problem?

Most anyone can distinguish a minor laceration from something more serious, but burns are different.  What may appear to be a minor skin burn can worsen over time to become something highly problematic and severe.  Proper diagnosis and aftercare can mean the difference between a quick recovery and an infection that could be potentially life changing/ threatening.

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Meet Our Subject Matter Experts


Greg McKenna

GREG MCKENNA
Public Sector, National Practice Leader
What matters most to me is helping our governmental clients find fiscally-responsible, customer-centric ways to build and protect the public trust through expert claims administration.
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Bill Bower FINAL

BILL BOWER
Healthcare, SVP - Director of Healthcare
What matters most to me is an honest dialogue and strong partnership with our Healthcare clients.
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Mary McGurn

MARY MCGURN
Retail, Vice President - National Accounts
What matters most to me is fully understanding my client’s goals and working with our internal teams to ensure those goals have been met or exceeded.
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Tim Kelly

TIM KELLY
Restaurant, Vice President - National Accounts
What matters most to me is fully understanding the entire exposure unique to restaurants and food service clients and bringing together those that manage these exposures to share best practices in safety and claims handling.
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