Public entities face the constant pressures of demonstrating responsibility with public funds while managing to do more with less.
Gallagher Bassett’s Public Sector team provides true partnership and tailored solutions that serve those who serve our communities. Our experienced people recognize and adapt to the specific needs and concerns of the public sector while protecting the resources needed for the common good. Our robust network of services providers and proven suite of data analytics tools helps bring our clients and their claimants safely through to the best possible outcome.
That’s why school districts, as well as municipal, county and state governments all put their trust in our people to deliver a higher level of care and service at every level.
Rebuilding Trust: Leading with Integrity and Intent
In the midst of election fervour and political discourse, our Public Sector Industry Insights team zeroes in on the crucial element of public trust amidst the noise. Through a comprehensive analysis of polling data, we uncover a decline in trust in federal institutions, but also find hope in the resilience of state and local governments, paving the way for a series focused on rebuilding trust.
The Art of Influence — How Storytelling Creates an Emotional Connection
The best risk managers and claims professionals leverage storytelling elements to affect change in their organizations. From claim reviews to creating action plans, the emotional impact that comes from effective storytelling can shift people's perspective and ultimately help injured public employees return to work. In this edition of Industry Insights, Greg McKenna, National Practice Leader – Public Sector, discusses the powerful role emotions play in a public risk manager's sphere of influence.
Logic Leads the Way to Influence
Explore how public risk managers, who are charged with making valid and sound decisions about their risk and insurance programs, leverage the logic of unbundling their risk management program to a third-party claims administrator. Megan Doah, Account Executive – Public Sector discusses how unbundling your risk management program to a TPA, now more than ever, is entirely logical.
Protecting the Public Trust | The Value of Continuous Improvement
This edition of Industry Insights explores the role of change in the public sector, demonstrating how an effective change management framework, cohesive communication campaign, and a scientific triage process can help your administration seek a better way forward.
The Art of Influence: Establishing Trust in the Public Sector
Influencing other people is difficult. Even under ideal circumstances, changing another person’s mindset, let alone their behavior, is challenging. Yet, modifying workplace culture and improving behavior is the charter given to risk management departments, both in private enterprises and the public sector.
Healthcare and AI
Medical errors are the third leading cause of death in the United States, with these mistakes often going unreported. As the healthcare industry works to reduce medical errors, the recruitment of various modalities has been employed in an effort to mitigate medical misadventure and improve overall patient care and satisfaction.
The Need For Defensive Anchoring in Response to Rising Jury Damages
While anchoring is a tactic that can be employed by either side in a lawsuit, it is woefully underutilized by the defense. Traditional notions of “admissions of guilt” and “focusing on numbers” still carry the day. This needs to change. Read more of Bill Bower’s (SVP — Director of Healthcare, GB Specialty) insights below on the need for defensive anchoring in response to rising jury damages.
How Outsourcing Claims Management Can Significantly Reduce A Health System's Total Cost of Risk
This edition of Industry Insights will objectively analyze the decisions of healthcare organizations that are taking on greater amounts of risk in order to achieve more claims control. Read more of Bill Bower's (SVP — Director of Healthcare, GB Specialty) observations here.
How Intellectual Honesty Drives Successful Healthcare Claims Resolutions
Intellectual honesty enables you to establish what is real vs. what you want to be real. An intellectually honest evaluation not only provides a genuine understanding of a case, it can guide a more accurate determination of whether or not a case should be tried or resolved and, if the latter, help quantify the true value of the case.
Gallagher Bassett Partnered with a Broker to Maximize Nurse Case Management Efficiency
Gallagher Bassett (GB) and a national brokerage firm have worked closely with a large regional health system to build a strong, trusting relationship over the last decade. Our client is a not-for-profit healthcare organization operating in more than 100 entities, including more than 10 hospitals across a large U.S. metropolitan area.
How AI Is Driving the Evolution of Claims and Risk Management in Transportation
In this edition of Industry Insights, Gallagher Bassett (GB) experts Doug Betkowski, SVP — Transportation Practice Leader, and Lori Ilgenfritz, Director — Client Services, discuss the benefits and challenges of AI technology in transportation and how it's changing the future of the industry.
Developing trends require transportation companies to explore new ways of optimizing their operations as well as assessing how to successfully manage risk. As the industry continues to evolve, risk management will become an increasingly critical aspect in protecting their businesses, drivers, and clients. Doug Betkowski delves into why having the right expertise and partners in your corner is the safest bet.
GB Construction offers a truly end-to-end risk management technical solution by integrating operational loss prevention with our construction claims and loss control expertise. Working hand-in-hand with GB Technical Services, we are able to provide a suite multi-disciplinary loss control, risk management, loss mitigation, response, resolution, and litigation support through every phase of a construction lifecycle. From making sure the ground is free of contamination pre-construction, to ensuring the safety of a work site, most importantly, workers mid-construction, to testing the air quality inside of the building post-construction, GB Construction and Technical Services are true construction lifecycle partners.
Controlling the Claim: Preparing for Litigation with Construction Investigations
Construction projects are inherently risky, and with the increasing severity and complexity of claims, properly and immediately investigating a claim is crucial to ensuring a fair and timely resolution. To protect the bottom line, immediate investigation by experienced professionals is paramount in controlling the claim from the outset.
GREG MCKENNA
National Practice Leader – Public Sector
What matters most to me is helping our governmental clients find fiscally-responsible, customer-centric ways to build and protect the public trust through expert claims administration.
DOUG BETKOWSKI
SVP - Transportation Practice Leader
What matters most to me is helping transportation clients achieve a successful claims outcome that drives savings for their auto liability portfolio.
BILL BOWER
Healthcare Vertical Director
What matters most to me is an honest dialogue and strong partnership with our Healthcare clients.
MEGAN DOAH
Account Executive - Public Sector
What matters most to me is bringing unique solutions to our public sector clients in a time where the market is driving insureds to consider alternative risk management program structures and risk managers are being asked to do more with less.
LORI ILGENFRITZ
Director - Client Services
What matters most to me is developing a strong risk program for our transportation clients that aids the injured worker’s return to health, supports the company financially, and promotes the trucking industry as a vital part of the economy.
GREG PERRUZZI
SVP - Construction Vertical Practice
What matters most to me is advocating for our construction industry while pushing traditional norms and complacency ( in the marketplace) with innovation and disruption all to bring the level of service, support and outcomes it deserves.
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