Rebuilding Trust: Leading with Integrity and Intent

In the midst of election fervour and political discourse, our Public Sector Industry Insights team zeroes in on the crucial element of public trust amidst the noise.  Through a comprehensive analysis of polling data, we uncover a decline in trust in federal institutions, but also find hope in the resilience of state and local governments, paving the way for a series focused on rebuilding trust.

The Art of Influence — How Storytelling Creates an Emotional Connection

The best risk managers and claims professionals leverage storytelling elements to affect change in their organizations. From claim reviews to creating action plans, the emotional impact that comes from effective storytelling can shift people's perspective and ultimately help injured public employees return to work. In this edition of Industry Insights, Greg McKenna, National Practice Leader – Public Sector, discusses the powerful role emotions play in a public risk manager's sphere of influence.

Logic Leads the Way to Influence 

Explore how public risk managers, who are charged with making valid and sound decisions about their risk and insurance programs, leverage the logic of unbundling their risk management program to a third-party claims administrator. Megan Doah, Account Executive – Public Sector discusses how unbundling your risk management program to a TPA, now more than ever, is entirely logical.

Protecting the Public Trust | The Value of Continuous Improvement

This edition of Industry Insights explores the role of change in the public sector, demonstrating how an effective change management framework, cohesive communication campaign, and a scientific triage process can help your administration seek a better way forward. 

An Education Pool, A National Broker, And Gb Risk Management

Superior client service and actionable data insights deliver consistent outcomes for member-owned education pool.

Building Trust | Moving Away from Self-Administration

From neighborhood associations to city councils, county boards, state legislatures, and Washington, D.C., we are a land of many forms of government. But as different as they may be, their functions are the same - to protect the public trust.

The Art of Influence:  Establishing Trust in the Public Sector

Influencing other people is difficult. Even under ideal circumstances, changing another person’s mindset, let alone their behavior, is challenging. Yet, modifying workplace culture and improving behavior is the charter given to risk management departments, both in private enterprises and the public sector.

Healthcare and AI  

Medical errors are the third leading cause of death in the United States, with these mistakes often going unreported. As the healthcare industry works to reduce medical errors, the recruitment of various modalities has been employed in an effort to mitigate medical misadventure and improve overall patient care and satisfaction. 

Healthcare Market Outlook 2024

In recent years, the healthcare industry has faced a number of challenges that have impacted the ability of organizations to effectively mitigate risk, manage unique and complex claims challenges, and reduce total cost of risk (TCOR).

The Need For Defensive Anchoring in Response to Rising Jury Damages

While anchoring is a tactic that can be employed by either side in a lawsuit, it is woefully underutilized by the defense. Traditional notions of “admissions of guilt” and “focusing on numbers” still carry the day. This needs to change. Read more of Bill Bower’s (SVP — Director of Healthcare, GB Specialty) insights below on the need for defensive anchoring in response to rising jury damages. 

How Outsourcing Claims Management Can Significantly Reduce A Health System's Total Cost of Risk

This edition of Industry Insights will objectively analyze the decisions of healthcare organizations that are taking on greater amounts of risk in order to achieve more claims control. Read more of Bill Bower's (SVP — Director of Healthcare, GB Specialty) observations here.

How Intellectual Honesty Drives Successful Healthcare Claims Resolutions

Intellectual honesty enables you to establish what is real vs. what you want to be real. An intellectually honest evaluation not only provides a genuine understanding of a case, it can guide a more accurate determination of whether or not a case should be tried or resolved and, if the latter, help quantify the true value of the case.

Gallagher Bassett Partnered with a Broker to Maximize Nurse Case Management Efficiency 

Gallagher Bassett (GB) and a national brokerage firm have worked closely with a large regional health system to build a strong, trusting relationship over the last decade. Our client is a not-for-profit healthcare organization operating in more than 100 entities, including more than 10 hospitals across a large U.S. metropolitan area.

Keep it Simple: Breaking Down Complex Healthcare Risk and Moving Toward Execution

Patients count on leadership within hospitals to support their evolving healthcare needs while managing the complex risks of running a successful healthcare business.

Improving Outcomes and Reducing Total Cost for Healthcare Organizations 

Retaining top talent has always been a priority, but the disruptive arrival of the COVID-19 pandemic combined with the Great Resignation has created unprecedented and ongoing challenges for the healthcare industry.

Transportation Market Outlook 2024

Gallagher Bassett experts outline the key claims and risk management trends within the transportation industry for the coming year.

Commercial Auto and Trucking

In 2018, the trucking industry had over 60,000 job openings for drivers, says the American Trucking Association (ATA). By 2021, that number had climbed to 80,000.

How AI Is Driving the Evolution of Claims and Risk Management in Transportation

In this edition of Industry Insights, Gallagher Bassett (GB) experts Doug Betkowski, SVP — Transportation Practice Leader, and Lori Ilgenfritz, Director — Client Services, discuss the benefits and challenges of AI technology in transportation and how it's changing the future of the industry.

Telematics, Document Retention & Preservation

Developing trends require transportation companies to explore new ways of optimizing their operations as well as assessing how to successfully manage risk. As the industry continues to evolve, risk management will become an increasingly critical aspect in protecting their businesses, drivers, and clients. Doug Betkowski delves into why having the right expertise and partners in your corner is the safest bet. 

Controlling the Claim: Preparing for Litigation with Construction Investigations

Construction projects are inherently risky, and with the increasing severity and complexity of claims, properly and immediately investigating a claim is crucial to ensuring a fair and timely resolution. To protect the bottom line, immediate investigation by experienced professionals is paramount in controlling the claim from the outset.

Construction Market Outlook 2024

Gallagher Bassett experts outline the key claims and risk management strategies to improve operations within the construction industry.