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Public Sector

Public entities face the constant pressures of demonstrating responsibility with public funds while managing to do more with less. 

Gallagher Bassett’s Public Sector team provides true partnership and tailored solutions that serve those who serve our communities. Our experienced people recognize and adapt to the specific needs and concerns of the public sector while protecting the resources needed for the common good. Our robust network of services providers and proven suite of data analytics tools helps bring our clients and their claimants safely through to the best possible outcome. 

That’s why school districts, as well as municipal, county and state governments all put their trust in our people to deliver a higher level of care and service at every level.


The Art of Influence — How Storytelling Creates an Emotional Connection

The best risk managers and claims professionals leverage storytelling elements to affect change in their organizations. From claim reviews to creating action plans, the emotional impact that comes from effective storytelling can shift people's perspective and ultimately help injured public employees return to work. In this edition of Industry Insights, Greg McKenna, National Practice Leader – Public Sector, discusses the powerful role emotions play in a public risk manager's sphere of influence.

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Logic Leads the Way to Influence 

Explore how public risk managers, who are charged with making valid and sound decisions about their risk and insurance programs, leverage the logic of unbundling their risk management program to a third-party claims administrator. Megan Doah, Account Executive – Public Sector discusses how unbundling your risk management program to a TPA, now more than ever, is entirely logical.

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The Value of Continuous Improvement

Protecting the Public Trust | The Value of Continuous Improvement

This edition of Industry Insights explores the role of change in the public sector, demonstrating how an effective change management framework, cohesive communication campaign, and a scientific triage process can help your administration seek a better way forward. 

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An Education Pool, A National Broker, And Gb Risk Management

Superior client service and actionable data insights deliver consistent outcomes for member-owned education pool.

Industry Insights - Public Entity - Building Trust

Building Trust | Moving Away from Self-Administration

From neighborhood associations to city councils, county boards, state legislatures, and Washington, D.C., we are a land of many forms of government. But as different as they may be, their functions are the same - to protect the public trust.

Industry Insights - Public Entity - Art of Influence

The Art of Influence:  Establishing Trust in the Public Sector

Influencing other people is difficult. Even under ideal circumstances, changing another person’s mindset, let alone their behavior, is challenging. Yet, modifying workplace culture and improving behavior is the charter given to risk management departments, both in private enterprises and the public sector.



Patients count on you to support their evolving health needs while also managing the complex risks associated with running a successful healthcare business.

The GB Healthcare team provides healthcare professional liability claims and risk management consultative solutions to lower your total cost of risk. 

We partner with you, working as an extension of your team and collaborating to deliver tangible results while mitigating future exposure in the future. With more than 100 years of combined industry experience, our team brings a unique combination of insights drawn from all sides of the insurance, legal, and compliance spectrum. We know your challenges and we are committed to providing quality service beyond expectation to help you achieve superior outcomes.

The Need For Defensive Anchoring in Response to Rising Jury Damages

While anchoring is a tactic that can be employed by either side in a lawsuit, it is woefully underutilized by the defense. Traditional notions of “admissions of guilt” and “focusing on numbers” still carry the day. This needs to change. Read more of Bill Bower’s (SVP — Director of Healthcare, GB Specialty) insights below on the need for defensive anchoring in response to rising jury damages. 

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How Outsourcing Claims Management Can Significantly Reduce A Health System's Total Cost of Risk

This edition of Industry Insights will objectively analyze the decisions of healthcare organizations that are taking on greater amounts of risk in order to achieve more claims control. Read more of Bill Bower's (SVP — Director of Healthcare, GB Specialty) observations here.

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How Intellectual Honesty Drives Successful Healthcare Claims Resolutions

Intellectual honesty enables you to establish what is real vs. what you want to be real. An intellectually honest evaluation not only provides a genuine understanding of a case, it can guide a more accurate determination of whether or not a case should be tried or resolved and, if the latter, help quantify the true value of the case.

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Gallagher Bassett Partnered with a Broker to Maximize Nurse Case Management Efficiency 

Gallagher Bassett (GB) and a national brokerage firm have worked closely with a large regional health system to build a strong, trusting relationship over the last decade. Our client is a not-for-profit healthcare organization operating in more than 100 entities, including more than 10 hospitals across a large U.S. metropolitan area.

Industry Insights - Healthcare - Keep it Simple

Keep it Simple: Breaking Down Complex Healthcare Risk and Moving Toward Execution

Patients count on leadership within hospitals to support their evolving healthcare needs while managing the complex risks of running a successful healthcare business.


Industry Insights - Healthcare - Improving Outcomes

Improving Outcomes and Reducing Total Cost for Healthcare Organizations 

Retaining top talent has always been a priority, but the disruptive arrival of the COVID-19 pandemic combined with the Great Resignation has created unprecedented and ongoing challenges for the healthcare industry.


Restaurant & Retail

Partnering with a seasoned team of claims experts is crucial to helping retail and restaurants grow and succeed. From employee health and COVID-19 safety concerns to growing cybersecurity threats, restaurant and retail businesses are experiencing a rising total cost of risk that pressures earnings and cuts into profits. Our team of focused claims professionals specializes in providing quality service and innovative risk management tools that safeguard your brand reputation while securing superior outcomes. From intake to investigation and defense to resolution, we work as an extension of your risk management team delivering 24-hour support and leveraging innovative, cost-saving strategies to facilitate claims resolution at every step of the process.

Regardless of the retail or restaurant market space you serve, we provide customized solutions to meet your specific needs and deliver superior outcomes.


Why Retailers Shouldn’t Ignore the Aging in Managing Workers’ Compensation Risk

With inflation and economic instability, it is unsurprising that a great deal of >65’s are having to postpone long-awaited retirement plans in order to bolster their savings accounts. This edition of Industry Insights delves into the risks associated with a rapidly aging retail workforce.

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Fast-Track Claims and Gift Card Settlements — What’s the Value?

Fast-track claims offer a way to streamline and accelerate claim resolution for small- and medium-sized claims and provide the benefit of improving the customer experience after an incident.


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A Recalibration Begins with Goal Setting and Ends with Execution

A large regional grocer has been a valued GB client for 13 years. A little over 12 months ago, they hired a new risk manager who wanted to revise their risk program.




Improving Claims Outcomes for a Large Retail Client

In the spirit of continuous improvement, GB partnered with a large retail client to evaluate performance and identify additional ways to enhance the program, outlining program challenges, crafting specific and measurable objectives, and continuing to drive improved outcomes.

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Restaurants & Retail: The Benefits of Compassionate Customer and Employee Advocacy

The holidays provide time to reflect on past events, make plans for future improvement, and remind us that having empathy for one another can truly improve the lives of those in our community and the greater world.

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Safe Service: How RMIS Solutions Improve Restaurant Safety

This edition of Industry Insights will analyze how kitchens and restaurants can utilize a RMIS solution to successfully manage restaurant safety programs and improve overall outcomes. Read more of Tim Kelly's insightful observations here.

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Enhancing Knife Safety in the Kitchen to Lower Total Cost of Risk

Given the high frequency of knife injuries in a restaurant and commercial kitchen setting, our experts recently completed a study on restaurant-industry lacerations by reviewing claims from the past five years. Read on to see what Tim Kelly (VP, Client Services) and Brett Herrin (Director of Client Services) found.
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Discover How the Power of a Strong Partnership Resulted in Cost Savings through Strategic Workers’ Compensation Claim Handling Solutions

In 2020, GB launched a pilot phase for their new GBCARE offering, Clinical Concierge. After considering the potential benefits of this offering, the partner decided to trial the new initiative.



GB Transportation is an integrated practice group dedicated to the unique needs of Gallagher Bassett’s transportation clients. While Gallagher Bassett has provided claims and risk management services to transportation clients for over 50 years, now, with the additional investment, focus and dedicated resources it is better positioned, with a multi-disciplinary team, to focus on pre and post loss best practices that support the unique exposures faced by the transportation industry. Through our collective experience across the GB Transportation Practice and use of analytics we communicate expertise to the external marketplace, provide advice and support to our transportation clients to help them operate profitably.

How AI Is Driving the Evolution of Claims and Risk Management in Transportation

In this edition of Industry Insights, Gallagher Bassett (GB) experts Doug Betkowski, SVP — Transportation Practice Leader, and Lori Ilgenfritz, Director — Client Services, discuss the benefits and challenges of AI technology in transportation and how it's changing the future of the industry.

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Telematics, Document Retention & Preservation

Developing trends require transportation companies to explore new ways of optimizing their operations as well as assessing how to successfully manage risk. As the industry continues to evolve, risk management will become an increasingly critical aspect in protecting their businesses, drivers, and clients. Doug Betkowski delves into why having the right expertise and partners in your corner is the safest bet. 

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Commercial Auto and Trucking

Commercial Auto and Trucking

In 2018, the trucking industry had over 60,000 job openings for drivers, says the American Trucking Association (ATA). By 2021, that number had climbed to 80,000.

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GB Construction offers a truly end-to-end risk management technical solution by integrating operational loss prevention with our construction claims and loss control expertise. Working hand-in-hand with GB Technical Services, we are able to provide a suite multi-disciplinary loss control, risk management, loss mitigation, response, resolution, and litigation support through every phase of a construction lifecycle. From making sure the ground is free of contamination pre-construction, to ensuring the safety of a work site, most importantly, workers mid-construction, to testing the air quality inside of the building post-construction, GB Construction and Technical Services are true construction lifecycle partners.

4 Keys to Controlling Total Cost of Risk in Construction

We ensure our capabilities are constantly evolving to proactively address gaps in the market and emerging risks that our clients face through ongoing investment in innovative, cost-saving solutions. Read more of Greg Perruzzi’s insights on how to better control total cost of risk (TCOR) in a growing construction pipeline.
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Why It's Time to Re-evaluate Your Construction Risk Management Approach

Unlike the TPA marketplace, we own the totality of our solutions, removing the need to seek out additional vendors or third parties, making GB the only all-in-one risk management partner for construction businesses. Greg Perruzzi (SVP – Construction Vertical Practice) discusses why now is the time to re-evaluate your construction businesses risk management approach and TPA partnership.
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Technical Services
Three-Dimensional Integrated Solutions

While traditional third-party administrator (TPA) support for the construction market is two-dimensional, with a focus solely on loss control and loss resolution, Gallagher Bassett (GB) Construction provides an integrated, three-dimensional approach to comprehensively support customers from pre-construction through project close-out.
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Meet Our Subject Matter Experts

Greg McKenna

National Practice Leader – Public Sector
What matters most to me is helping our governmental clients find fiscally-responsible, customer-centric ways to build and protect the public trust through expert claims administration.

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SVP - Transportation Practice Leader
What matters most to me is helping transportation clients achieve a successful claims outcome that drives savings for their auto liability portfolio.

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Bill Bower FINAL

SVP- Director of Healthcare
What matters most to me is an honest dialogue and strong partnership with our Healthcare clients.

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Tim Kelly

VP - Client Services, Restaurant & Food Service Practice Leader
What matters most to me is fully understanding the entire exposure unique to restaurants and food service clients and bringing together those that manage these exposures to share best practices in safety and claims handling.

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Megan Doah Headshot 2023 (2)

Account Executive - Public Sector
What matters most to me is bringing unique solutions to our public sector clients in a time where the market is driving insureds to consider alternative risk management program structures and risk managers are being asked to do more with less.

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Director - Client Services
What matters most to me is developing a strong risk program for our transportation clients that aids the injured worker’s return to health, supports the company financially, and promotes the trucking industry as a vital part of the economy.

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US-Headshot - Greg Perruzzi

SVP - Construction Vertical Managements
What matters most to me is advocating for our construction industry while pushing traditional norms and complacency ( in the marketplace) with innovation and disruption all to bring the level of service, support and outcomes it deserves.

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