The Art of Influence — How Storytelling Creates an Emotional Connection

The best risk managers and claims professionals leverage storytelling elements to affect change in their organizations. From claim reviews to creating action plans, the emotional impact that comes from effective storytelling can shift people's perspective and ultimately help injured public employees return to work. In this edition of Industry Insights, Greg McKenna, National Practice Leader – Public Sector, discusses the powerful role emotions play in a public risk manager's sphere of influence.

Logic Leads the Way to Influence 

Explore how public risk managers, who are charged with making valid and sound decisions about their risk and insurance programs, leverage the logic of unbundling their risk management program to a third-party claims administrator. Megan Doah, Account Executive – Public Sector discusses how unbundling your risk management program to a TPA, now more than ever, is entirely logical.

Protecting the Public Trust | The Value of Continuous Improvement

This edition of Industry Insights explores the role of change in the public sector, demonstrating how an effective change management framework, cohesive communication campaign, and a scientific triage process can help your administration seek a better way forward. 

An Education Pool, A National Broker, And Gb Risk Management

Superior client service and actionable data insights deliver consistent outcomes for member-owned education pool.

Building Trust | Moving Away from Self-Administration

From neighborhood associations to city councils, county boards, state legislatures, and Washington, D.C., we are a land of many forms of government. But as different as they may be, their functions are the same - to protect the public trust.

The Art of Influence:  Establishing Trust in the Public Sector

Influencing other people is difficult. Even under ideal circumstances, changing another person’s mindset, let alone their behavior, is challenging. Yet, modifying workplace culture and improving behavior is the charter given to risk management departments, both in private enterprises and the public sector.

The Need For Defensive Anchoring in Response to Rising Jury Damages

While anchoring is a tactic that can be employed by either side in a lawsuit, it is woefully underutilized by the defense. Traditional notions of “admissions of guilt” and “focusing on numbers” still carry the day. This needs to change. Read more of Bill Bower’s (SVP — Director of Healthcare, GB Specialty) insights below on the need for defensive anchoring in response to rising jury damages. 

How Outsourcing Claims Management Can Significantly Reduce A Health System's Total Cost of Risk

This edition of Industry Insights will objectively analyze the decisions of healthcare organizations that are taking on greater amounts of risk in order to achieve more claims control. Read more of Bill Bower's (SVP — Director of Healthcare, GB Specialty) observations here.

How Intellectual Honesty Drives Successful Healthcare Claims Resolutions

Intellectual honesty enables you to establish what is real vs. what you want to be real. An intellectually honest evaluation not only provides a genuine understanding of a case, it can guide a more accurate determination of whether or not a case should be tried or resolved and, if the latter, help quantify the true value of the case.

Gallagher Bassett Partnered with a Broker to Maximize Nurse Case Management Efficiency 

Gallagher Bassett (GB) and a national brokerage firm have worked closely with a large regional health system to build a strong, trusting relationship over the last decade. Our client is a not-for-profit healthcare organization operating in more than 100 entities, including more than 10 hospitals across a large U.S. metropolitan area.

Keep it Simple: Breaking Down Complex Healthcare Risk and Moving Toward Execution

Patients count on leadership within hospitals to support their evolving healthcare needs while managing the complex risks of running a successful healthcare business.

Improving Outcomes and Reducing Total Cost for Healthcare Organizations 

Retaining top talent has always been a priority, but the disruptive arrival of the COVID-19 pandemic combined with the Great Resignation has created unprecedented and ongoing challenges for the healthcare industry.

Why Retailers Shouldn’t Ignore the Aging in Managing Workers’ Compensation Risk

With inflation and economic instability, it is unsurprising that a great deal of >65’s are having to postpone long-awaited retirement plans in order to bolster their savings accounts. This edition of Industry Insights delves into the risks associated with a rapidly aging retail workforce.

Fast-Track Claims and Gift Card Settlements — What’s the Value?

Fast-track claims offer a way to streamline and accelerate claim resolution for small- and medium-sized claims and provide the benefit of improving the customer experience after an incident.

A Recalibration Begins with Goal Setting and Ends with Execution

A large regional grocer has been a valued GB client for 13 years. A little over 12 months ago, they hired a new risk manager who wanted to revise their risk program.

Improving Claims Outcomes for a Large Retail Client

In the spirit of continuous improvement, GB partnered with a large retail client to evaluate performance and identify additional ways to enhance the program, outlining program challenges, crafting specific and measurable objectives, and continuing to drive improved outcomes.

Restaurants & Retail: The Benefits of Compassionate Customer and Employee Advocacy

The holidays provide time to reflect on past events, make plans for future improvement, and remind us that having empathy for one another can truly improve the lives of those in our community and the greater world.

Safe Service: How RMIS Solutions Improve Restaurant Safety

This edition of Industry Insights will analyze how kitchens and restaurants can utilize a RMIS solution to successfully manage restaurant safety programs and improve overall outcomes. Read more of Tim Kelly's insightful observations here.

Discover How the Power of a Strong Partnership Resulted in Cost Savings through Strategic Workers’ Compensation Claim Handling Solutions

In 2020, GB launched a pilot phase for their new GBCARE offering, Clinical Concierge. After considering the potential benefits of this offering, the partner decided to trial the new initiative.

How AI Is Driving the Evolution of Claims and Risk Management in Transportation

In this edition of Industry Insights, Gallagher Bassett (GB) experts Doug Betkowski, SVP — Transportation Practice Leader, and Lori Ilgenfritz, Director — Client Services, discuss the benefits and challenges of AI technology in transportation and how it's changing the future of the industry.

Telematics, Document Retention & Preservation

Developing trends require transportation companies to explore new ways of optimizing their operations as well as assessing how to successfully manage risk. As the industry continues to evolve, risk management will become an increasingly critical aspect in protecting their businesses, drivers, and clients. Doug Betkowski delves into why having the right expertise and partners in your corner is the safest bet. 

Commercial Auto and Trucking

In 2018, the trucking industry had over 60,000 job openings for drivers, says the American Trucking Association (ATA). By 2021, that number had climbed to 80,000.