Gallagher Broker Briefing

INVEST

At Gallagher Bassett, we’re continuing to invest in the future of claims management with our INVEST program—a proven, scalable solution designed to develop the next generation of claims professionals while delivering measurable client value. With 97% of participants holding bachelor’s or master’s degrees, our emerging talent is highly motivated, well-trained, and already making an impact. From improved responsiveness to early-handling discipline, our shared clients are seeing the difference.

Our first cohorts are independently managing claims with excellent closing ratios and positive client feedback, all while being supported by experienced trainers and mentors. Nikki Jackson (Head of Learning Strategy and Emerging Talent, North America) and I had an opportunity to catch up with a brief discussion about the initial results of the program – and what’s next.

Here's What's New

Joe Powell

l The BI Interview with GB Chief Digital Officer Joe Powell

This in-depth discussion covers how AI has changed the claims sector, where organizations are seeing true value from decision-support innovations from partners, and what the future holds for achieving superior claim outcomes.

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Greg McKenna

l How Workplace Violence is Driving Work Comp Claim Frequency and Severity

Workplace violence continues to rise across industries, with the healthcare and social assistance sector facing the highest risks. In an article for Insurance Business, Gregory McKenna, National Practice Leader — Public Sector, shares insights from claims data to highlight how evolving risks, including changes in public behavior and heightened service expectations, are driving more frequent and complex claims.

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Paul Cho

l WATCH: Key Trends Driving Transportation Claims Challenges

Paul Cho, SVP — Practice Leader, Transportation, discusses key trends impacting the transportation industry, including rising attorney involvement, complex vehicle repairs, and how AI is helping organizations expedite claims management.

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For more news across the business, please visit: https://www.gallagherbassett.com/news-and-insights/

Waypoint Predictive Models

Our predictive analytic tools, powered by AI, offer comprehensive decision support for our resolution managers by analyzing millions of claims to deliver valuable insights and predictions. Our Waypoint analytic tools are instrumental in driving program design and enhancing decision-making to achieve optimal outcomes.

Claim Efficiency Tools

In our pursuit of optimizing resolution manager workloads and enhancing customer service, we leverage a suite of advanced tools powered by artificial intelligence to simplify and improve everyday claim routines for our adjudication teams. Together, these tools ensure claims are processed swiftly and accurately, enhancing the overall
claimant experience. Please click around the wheel below to learn more about our suite of solutions.

All tools are developed and deployed within GB's private and secured AI environment.

Technology Demos

Explore our video library below to learn more about our new technology and innovations at GB.

Shared Success with Gallagher

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l GGB, KERMP, and Gallagher Bassett Partnership:

Consistent outcomes through superior client service and actionable insights.

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2-Apr-07-2026-10-06-57-0004-PM

l CLOSELY TRACKING DOLLARS SAVED FOR A LARGE US CITY USING PC365

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3-Apr-07-2026-10-06-56-9514-PM

l GORDON FOODS, GB AND GGB:

Streamlined Approach to Claims Management Pays Dividends.

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4-Apr-07-2026-10-06-56-8713-PM

l GB and GGB:

How a Long-Term Partnership has Helped Drive Consistently High Quality, and New Trends for a Mutual Client.

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5-Apr-07-2026-10-06-56-9113-PM

l HOW WE CLOSED NEARLY 100% OF RUN-IN CLAIMS IN TWO YEARS:

How Gallagher Bassett and GGB Built a Trusting Partnership with TruGreen.

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6-Apr-07-2026-10-06-57-0944-PM

l ROBERT HALF, GB AND GGB SUCCESS:

A Proven Partnership to Lower TCOR.

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Shared Successes Across the Business

1-Feb-19-2026-08-57-26-1147-PM

l REGIONAL GROCER SUCCESS WITH GB:

A recalibration begins with goal setting and ends with execution.

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2-Feb-19-2026-08-57-26-0540-PM

l MANUFACTURING CLIENT SUCCESS WITH GB:

Increased closure rates achieved through strong long-term partnership.

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3-Feb-19-2026-08-57-26-0058-PM

l RETAIL CLIENT SUCCESS WITH GB:

An innovative, technology-driven, and custom approach to managing evolving risk management program needs.

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Broker - Anon Case

l GBCARE Clinical Concierge:

How the Power of a Strong Partnership Resulted in Cost Savings Through Strategic Workers' Compensation Claim Handling Solutions.

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l NURSE CASE MANAGEMENT:

How GB Partnered with a Broker to Maximize Nurse Case Management Efficiency and Improve Outcomes for a Large Regional Health System.

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Overview of Services

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Risk Management Overview

We offer an array of risk management services to include integrated medical management services, loss control/ appraisal services, self-insured qualifying & state filing services, and award-winning RMIS services. With this expertise and focus on innovation, we provide our clients with a one-stop shop for all their risk management needs.

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GB Specialty Overview

GB Specialty was established in order to bring enhanced focus to claims in industries with significant severity and complexity. GB Specialty's claim professionals have spent their entire careers in the following industries: healthcare, transportation, professional liability, cyber, construction, product liability, and life sciences.

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GB TECHNICAL SERVICES Overview

GB Technical Services provides professional risk management, loss control, site services and claims resolution solutions. We are multi-disciplined technical experts who deliver investment solutions that ensure superior outcomes at every stage of the project lifecycle including pre-planning, management, specialized technical support, rapid response to critical needs including an accident or loss, and resolution.

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GB CARRIER PRATICE Overview

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, and keep pace with technology are vital to carriers' success. Across the world, insurance carriers are capitalizing on opportunities aligned to these priorities through strategic outsourcing partnerships with GB. Our carrier practice model was built in collaboration with carriers and provides a dedicated cross-functional team focused entirely on the unique objectives of insurance carriers.

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GB CAPTIVE PRACTICE Overview

GB's Captive Practice platform was built in collaboration with carriers and captive consultants, and is different from the traditional TPA model. It is comprimised of a dedicated cross-functional team focused entirely on the unique goals and objectives of captive consultants, insurance carriers, brokers, and individual member insureds.

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LUMINOS

Connect with Us

Joe Zinga (3)

Joe Zinga

EVP, Risk Management

Phone: 847-997-1891

E-Mail: joe_zinga@gbtpa.com

Laura Noble (4)

Laura Noble

SVP, Risk Management

Phone: 773-255-7845

E-Mail: laura_noble@gbtpa.com

Kapil Mohan (1)

Kapil Mohan

Chief Client Officer, Risk Management & Carrier Practice

Phone: 630-285-5935

E-Mail: kapil_mohan@gbtpa.com

Christie Grant (1)

Christie Grant

SVP, Client Services

Phone: 331-625-9274

E-Mail: christie_grant@gbtpa.com

Pam Ferrandino (2)

Pam Ferrandino

VP, National Market Engagement

Phone: 860-712-0359

E-Mail: pam_ferrandino@gbtpa.com

Nate Frommelt (5)

Nate Frommelt

SVP, Risk Management

Phone: 630-453-8679

E-Mail: nathan_frommelt@gbtpa.com

Carrie Cannataro (3)

Carrie Cannataro

SVP, Risk Management

Phone: 630-285-3521

E-Mail: carrie_cannataro@gbtpa.com

More About GB

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l What Matters Most

Achieve superior outcomes with Gallagher Bassett.

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l Industry Insights

Learn more about our expertise across industries.

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l Find Out How

Gallagher Bassett helps reduce your total cost of risk.