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Welcome to the February edition of Carrier Insights. In our latest article, The Carrier Practice Team unveils the essential takeaways and key insights from the recently released, third annual edition of our global carrier whitepaper,
The Carrier Perspective: 2025 Claims Insights. Then, ahead of International Women's Day, we discuss what it means to deliver customer service excellence in 2025 with some of Gallagher Bassett's seasoned female leaders in claims and client services.
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Unveiling The Carrier Perspective: 2025 Claims Insights Whitepaper
with the Carrier Practice Team
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Based on survey responses from 200 industry leaders and Gallagher Bassett's team of experts, the third annual edition of our global carrier whitepaper, The Carrier Perspective: 2025 Claims Insights, explores the most pressing trends in the industry — including generative AI and compliance and evolving cost strategies and business resilience.
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Delivering Excellence in 2025: Insights from Gallagher Bassett-s Claims and Client Service Experts
with Amy Cooper, VP — Carrier Practice Sales
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In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women's Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Irina Simpson, Alma Magana, Dawn Griffin, Margaret Viss, and Kathy Doyle in a roundtable discussion exploring how our experts deliver claims and client service excellence every day.
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CICA 2025 International Conference
March 9-11
Tuscon, Arizona
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Captive Insurance Companies Association (CICA) brings together the best
captive professionals from around the world to explore new uses of captives and ways to engage new talent and to outline best practices.
The domicile-neutral focus and broad industry reach make this conference
rewarding and educational. Join Lisa Marostica, VP — Captive Practice Group, at Booth 413 to connect with Gallagher Bassett. Register to attend.
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AIRROC Spring Membership Meeting 2025
March 12-13
New York, New York
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The Association of Insurance & Reinsurance Run-Off Companies (AIRROC)
will host their quarterly membership meeting next month. AIRROC is a valued reinsurance industry educator and network provider for issue resolution and creation of optimal exit strategies. Connect with us by reaching out to Chris Hampshire, VP — Carrier Practice Sales. Register to attend.
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© 2025 Gallagher Bassett
2850 E Golf Rd., Rolling Meadows, Illinois 60008 United States
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