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Welcome to the April edition of Insurer Insights. This month, we explore how insurers can strike the right balance between human talent and the potential of AI, examine how insurers can prepare for a claims surge ahead of the travel season and look at how recent Government announcements are set to bring inflationary adjustments to the personal-injury sector.
We also share exciting news about GB nominations for The Modern Claims Awards and the Insurance Times Claims Excellence Awards.
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AI and Humans: Striking the Right Balance
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Our annual whitepaper, The Carrier Perspective: 2025 Claims Insights highlights the rise of Generative AI—and while the benefits are undeniable—striking the right balance between AI and humans is the key to future-proofing businesses. In this article, we explore the importance of empowering our claims management teams with the right technology to deliver expert service that leads to greater outcomes for our clients.
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Preparing for a Claims Surge this Travel Season
with Simon Hoskin
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With another peak travel insurance season upon us, Simon Hoskin, Director — Travel and Accident & Health, discusses three ways insurers can prepare for a claims surge and adapt to new risks in what is becoming an increasingly complicated sector.
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Navigating Change: Market Injury Claims Update
with Andrew Sewell
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In an important update for the personal injury insurance sector, the Government recently announced that injuries which occur on or after 31 May will be subject to a 15% inflationary increase to the whiplash tariff, while claims submitted on or after 6 April that involve injuries suffered in a Road Traffic Collision will incur a 25% increase to the cost of MedCo Fixed Cost Medical Reports. Andrew Sewell, Technical Director, explains what the increases mean for insurers.
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We are honoured to announce that we have been nominated for four awards at the Modern Claims Awards and three awards at the Insurance Times Claims Excellence Awards.
Our nominations at the Modern Claims Awards include Law Firm of the Year for both our in-house law firms—Caytons Law and Strata Solicitors—as well as nominations for Best Green Initiative and Fight Against Fraud.
At the Insurance Times Claims Excellence Awards, Gallagher Bassett is a finalist for the Counter Fraud Initiative of the Year, Claims Achievement Award, and Claims Partner of the Year.
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Effective risk management is crucial for safeguarding your business and people. That's why our Risk Consulting experts offer comprehensive training services designed to empower your team with the knowledge and skills needed. In addition to designing bespoke programmes, we also offer:
Bitesize Training | One-hour virtual training to help you identify and address the risks you face.
IOSH Training | As an approved provider of IOSH, we offer a number of virtual options to choose from, which can also be delivered in-house.
Essentials of Enterprise Risk Management Training | Improve your knowledge and practical skills to effectively manage risk. Through formal teaching and exercises, this course will provide you with the opportunity to discuss your organisation's approach to risk management and identify practical solutions.
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GB's Ambitious Agenda for 2025
Manan Sagar, CEO of GB Europe, Middle East & Asia, discussed the team's vision for 2025 with InsurTech Digital. The three-pronged approach promises to reshape the business' footprint, balancing growth ambitions with people-focused initiatives.
Katie Lamb Appointed as General Counsel
Following the appointment of Katie Lamb earlier this month, Reinsurance News covered the announcement about GB's new General Counsel for Europe, Middle East & Asia.
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Meet our team of experts at upcoming events and conferences. Connect with them in advance through LinkedIn or in person on the day!
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Follow us on LinkedIn to keep up to date and connect with GB team members and industry experts. You can also subscribe to GB Advantage, our monthly LinkedIn newsletter, for more of the latest news and insights.
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© 2025 Gallagher Bassett
Sandy Hill Business Park, Sandy Way,
Birmingham, Tamworth B77 4DU United Kingdom
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