As we close out an outstanding 2024, we're excited to bring you one final edition of Insurer Insights, filled with the top 5 most popular articles from the year. These expert insights have resonated the most with your peers, offering valuable takeaways for claims management, risk mitigation, and more. We'd like to extend our warmest wishes to you, your team, and your families for a safe and joyful festive season. We look forward to reconnecting in January, ready to tackle the opportunities and challenges 2025 will bring.

2024's Top Five Most Read Articles

2024 has proved to be a year of diverse interest for our readers from navigating changing customer expectations to managing legacy claims, it's clear that insurers were searching for advice on a range of different topics.

When, John White, Head of Sales and Client Services — General Insurance, weighed in on the potential of AI sentiment analysis to enhance customer service, it became one of the most read articles of the year, as Australian insurers began to increasingly show interest in the potential of Artificial Intelligence (AI) for claims management.

Unsurprisingly though, the top ranking went to his article about cost containment strategies, timeless advice at any time, but especially impactful in the economically challenging year that 2024 has been.

Our top ranked Solutions also reinforced insurers' appetite for technological advancement and the irrefutable importance of customer service. Pleasingly, our third most visited solution demonstrated a positive attitude toward growth and expansion, despite a year that was seemingly full of doubt in the face of a difficult market.

Explore Our Top Solutions Amongst Australian Insurers in 2024:

1. Claims Management Technology
2. Quality service
3. Operational expansion

Enjoy our top 5 articles for 2024

We are excited to strengthen connections, share insights, and support excellence in the industry through our renewed partnership with UAC in 2025. Stay tuned for more updates as we prepare to engage with you at UAC events throughout the year.