As the world’s premier provider of partnered risk and claims management solutions, Gallagher Bassett is here to deliver the outcomes that matter most to keep your business and your people thriving in times of change and growth.
From reducing your cost of risk, to protecting your brand and reputation, to enhancing service and the claimant experience, we take a partnership approach to understand what’s important to your business, and we’ve made the investments needed to drive those outcomes.
GB has been the industry leader in risk and claims management solutions since 1962. Read on to learn more about how we combine best-in-class talent with best-in-class tools to help you reduce costs and deliver the outcomes that matter most to your company and your customers.
No other TPA has the track record of growth, stability, and success of Gallagher Bassett. This stability and success translate to a relentless focus on delivering the outcomes that matter for our clients through innovation, expertise, quality, and service excellence. Learn more about what our clients are saying.
We build capability for our clients by bringing together the very best talent, systems, and claims solutions and unifying them with a focus on consistent service, quality, innovation, and expertise. For our clients and partners, this results in more effective ways to serve their customers’ needs and drive superior outcomes.
EXPERTISE: Delivering superior outcomes requires a commitment to developing expertise – at both the individual claim professional level and through decision support tools. At Gallagher Bassett, we employ experts in general and specialty areas to manage and resolve millions of claims each year, paying out over 9 billion dollars for our clients. Robust recruiting and talent development programs are essential to ensure organizations remain capable of serving future claimants. We’ve learned that organizational expertise, harnessed through decision support tools, are essential to make informed decisions in areas like reserving, clinical intervention, litigation avoidance and fraud detection.
INNOVATION: At GB, innovation is part of our DNA. It is the commitment to building better ways to serve our customers’ needs and drive superior outcomes. It’s the application of better solutions that meet existing market demands, unarticulated needs, or new requirements. Innovation happens when you bring together the collective expertise, and different perspectives of an entire team or organization
QUALITY: Quality claim handling has been a hallmark of Gallagher Bassett since our inception in 1962. Our relentless pursuit of improving quality has taken us to the next chapter in claims quality in the form of ROSCO (Real time Opportunities for Superior Claim Outcomes). Through ROSCO, we’ve redeveloped our quality assurance processes to address the shortcomings in typical quality control audits/file reviews performed across the industry. Those shortcomings include: a lack of transparency of expectations, delayed activity timing, low sample rates, scoring inconsistency, and lack of transparency to clients.
SERVICE: Gallagher Bassett prides itself on always striving to deliver an exceptional service experience for all clients and claimants. We are consistently ranked by risk managers as the leading third-party administrator within independent surveys, based on the exceptional talent and service-focus of our claim professionals. When coupled with award-winning analytics tools, we provide an experience which allows our clients to differentiate themselves on the basis of claims service. This is a true competitive advantage in today’s competitive market for any risk manager looking to bring valuable and impactful insights to their business.
Only you know the outcomes that matter most, to your people, your company and your customers. What matters most to you, matters most to us - it’s time to learn more about Gallagher Bassett.
11 Consecutive Years
2018 Forbes Best Companies to Work For
2018 Comp Laude Award Winner
Top Rated TPA Five Consecutive Years 2018-2022 RMIS Report
2018 Best Intern Program Australian Associate of Graduate Employers
Captive TPA of the Year Five Consecutive Years
Most Highly Regarded Insurer/TPA for Casualty Claims Handling by Advisen
2018 Insurance Industry Innovation of the Year
2020 Insurtech Initiative of the Year Business Insurance
2020 & 2021 Rising Stars Award Winner
Florida Workers’ Compensation Institute Hall of Fame
2018, 2020, & 2021 Business Insurance Future Leaders Award Winner
2019 & 2021 Women to Watch Award Winner
2020 Finalist UKClaims Service Provider of the Year
2020 Corporate Social Responsibility of the Year Insurance Asia Awards
Finalist – 2020 Service Provider to the Insurance Industry of the Year Insurance Business Awards
2019 & 2020 Top 10 Claims Processing and Management Solution Provider
2020 Best Places to Work for LGBTQ Equality
Top 20 Insurance Workplaces Insurance Business New Zealand
Top Claims Processing and Management Companies 2020 CIO Magazine