ACHIEVE BETTER OUTCOMES WITH GALLAGHER BASSETT


As the world’s premier provider of partnered risk and claims management solutions, Gallagher Bassett is here to deliver the outcomes that matter most to keep your business and your people thriving in times of change and growth.

From reducing your cost of risk, to protecting your brand and reputation, to enhancing service and the claimant experience, we take a partnership approach to understand what’s important to your business, and we’ve made the investments needed to drive those outcomes.

GB has been the industry leader in risk and claims management solutions since 1962. Read on to learn more about how we combine best-in-class talent with best-in-class tools to help you reduce costs and deliver the outcomes that matter most to your company and your customers.

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When  Experience  Matters


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What Matters Most to Our Executives


When  Partnership  Matters


No other TPA has the track record of growth, stability, and success of Gallagher Bassett. This stability and success translate to a relentless focus on delivering the outcomes that matter for our clients through innovation, expertise, quality, and service excellence. Learn more about what our clients are saying.

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When  Capability  Matters


We build capability for our clients by bringing together the very best talent, systems, and claims solutions and unifying them with a focus on consistent service, quality, innovation, and expertise. For our clients and partners, this results in more effective ways to serve their customers’ needs and drive superior outcomes.

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EXPERTISE: Delivering superior outcomes requires a commitment to developing expertise – at both the individual claim professional level and through decision support tools. At Gallagher Bassett, we employ experts in general and specialty areas to manage and resolve millions of claims each year, paying out over 9 billion dollars for our clients. Robust recruiting and talent development programs are essential to ensure organizations remain capable of serving future claimants. We’ve learned that organizational expertise, harnessed through decision support tools, are essential to make informed decisions in areas like reserving, clinical intervention, litigation avoidance and fraud detection.

 

innovation

INNOVATION: At GB, innovation is part of our DNA. It is the commitment to building better ways to serve our customers’ needs and drive superior outcomes. It’s the application of better solutions that meet existing market demands, unarticulated needs, or new requirements. Innovation happens when you bring together the collective expertise, and different perspectives of an entire team or organization

 

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QUALITY: Quality claim handling has been a hallmark of Gallagher Bassett since our inception in 1962. Our relentless pursuit of improving quality has taken us to the next chapter in claims quality in the form of ROSCO (Real time Opportunities for Superior Claim Outcomes). Through ROSCO, we’ve redeveloped our quality assurance processes to address the shortcomings in typical quality control audits/file reviews performed across the industry. Those shortcomings include: a lack of transparency of expectations, delayed activity timing, low sample rates, scoring inconsistency, and lack of transparency to clients.

 

service

SERVICE: Gallagher Bassett prides itself on always striving to deliver an exceptional service experience for all clients and claimants. We are consistently ranked by risk managers as the leading third-party administrator within independent surveys, based on the exceptional talent and service-focus of our claim professionals. When coupled with award-winning analytics tools, we provide an experience which allows our clients to differentiate themselves on the basis of claims service. This is a true competitive advantage in today’s competitive market for any risk manager looking to bring valuable and impactful insights to their business.

 

 

 

 

Overview of Services


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Risk Management Overview

We offer an array of risk management services to include integrated medical management services, loss control/ appraisal services, self-insured qualifying & state filing services, and award-winning RMIS services. With this expertise and focus on innovation, we provide our clients with a one-stop shop for all their risk management needs.

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Carrier Practice Overview

Our Carrier Practice model was built in collaboration with carriers and provides a dedicated cross-functional team focused entirely on the unique objectives of insurance carriers. We build integrated claims management programs aligned and tailored to each carrier's specific business goals and internal operations.

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GB Specialty Overview

GB Specialty was established in order to bring enhanced focus to claims in industries with significant severity and complexity. GB Specialty's claim professionals have spent their entire careers in the following industries: healthcare, transportation, professional liability, cyber, construction, product liability, and life sciences.

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GB TECHNICAL SERVICES Overview

GB Technical Services provides professional risk management, loss control, site services and claims resolution solutions. We are multi-disciplined technical experts who deliver investment solutions that ensure superior outcomes at every stage of the project lifecycle including pre-planning, management, specialized technical support, rapid response to critical needs including an accident or loss, and resolution.

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Achieve Better Outcomes with Gallagher Bassett


Only you know the outcomes that matter most, to your people, your company and your customers. What matters most to you, matters most to us - it’s time to learn more about Gallagher Bassett.


Industry Recognition


We are recognized globally for our relentless pursuit of quality and superior services – see some of our achievements below.

To learn more about our achievements, click here.