1.        General issues can't be fixed with general solutions

The rise of the opioid epidemic, cybercrime, and mental injury might be impacting all companies, no matter what sector you operate in, but the way they influence your employees will differ. Whether your team operates in an office, at home, in a warehouse, or on the road, the way you respond to the risks they face must be personalized in order to make a considerable difference. We saw this methodology play out when we worked with a client in the manufacturing industry to address the impact opioid usage was having on their workforce. With a focus on timely, appropriate, and high-quality medical treatment and prompt, but safe, return-to-work initiatives, we were able to address the priorities of the client and deliver meaningful results. Our team conducted an in-depth medical-provider panel refresh to assess best-practice interventional options and reduce medical provider spend. This bespoke approach included leveraging our pharmacy monitoring and utilization program GBCARE to reduce opioid usage by 43% and empowering claimants to take long-term ownership of their recovery through our mobile app GBGO. With attorney fees and other expenses declining, this client also saw an improvement in lost-time patterns and self-care rates.  

2.        Collaboration works better when it's consultative

One of the biggest determinants of a successful risk management solution is the accountability and belief in the approach from the people directly involved. Too often we see decisions made that do not incorporate the experiences, knowledge, and preferences of each layer of an organization. While we often see similar themes of risks appear at all levels of an organization, the approach to mitigating risks must differ based on the audience’s expectations, needs, and specific circumstances. We leverage consultative collaboration to help companies set down any preconceived assumptions about their risk environment before building a solution that is tailored to what they need. 

3.        Adaptive and predictive analytics inform better decision making

Data is non-negotiable for every organization, and the ability to harness data specific to your audience and their behavior is critical to building a risk management approach that is personalized and effective. Where data really does make a difference is when it’s gathered and analyzed in a way that is agile, adaptive, and predictive, ultimately driving action. By investing in the right platform, you can understand exactly how risks are evolving within, and outside of, your business and what the future holds. At Gallagher Bassett, we know just how critical the right technology is, which is why we have heavily invested in our RMIS platform, LUMINOS, which helps companies address patterns and trends before they become an issue. This technology helps you focus on the core part of your business—running it—and leaves managing the effectiveness of your workforce to the experts.

The right team at the right time

One size certainly doesn’t fit all when it comes to risk management, which is why our team delves deep into your business to build tailored solutions that fit your needs, strategies, and business objectives now and into the future.